At ZionSoft Tech IT Solutions LLP, customer satisfaction is important to us. This Cancellation & Refund Policy explains the terms related to cancellation of services and refund requests.
Clients may request cancellation of a project by submitting a written request through email or our official communication channels.
Cancellation requests will be reviewed based on the current project status, resources allocated, and work completed up to the cancellation date.
Refund requests are assessed individually. Eligibility depends on the nature of the service, project progress, and contractual commitments.
If a project has not yet commenced, a refund may be considered after deducting any applicable administrative, consultation, or payment processing charges.
For ongoing projects, refunds may be issued only for the unutilized portion of the service after deducting charges for completed work and resources used.
The following services are generally non-refundable once initiated or delivered:
Approved refunds will be processed through the original payment method wherever possible.
Depending on your payment provider and banking institution, refund processing may take between 5 to 15 business days.
Any disputes related to service delivery, cancellations, or refunds should be reported to our support team within 7 days of the issue occurring. We will make reasonable efforts to resolve concerns promptly and fairly.
ZionSoft Tech IT Solutions LLP reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice. Changes will become effective immediately upon publication on this page.
For any questions regarding cancellations or refunds, please contact us through the details provided on our Contact Us page.
